Assertiveness and Self Confidence
This course helps delegates to understand the three key behaviour styles – passive, aggressive and assertive – to understand their own behaviour style, to demonstrate Assertive techniques and increase self-confidence.
This course helps delegates to understand the role of coaching in the workplace, to explore coaching as a mindset and to learn how to conduct an effective coaching session.
This course helps delegates to understand the core Communication skills of Active Listening and Asking the Right Questions, to recognise that actions speak louder than words and to behave consciously to build rapport.
This course helps delegates to understand what creative thinking is all about and how creative thinking can enhance and improve decision making, problem solving, systems and processes. Delegates learn how to access their creative thinking capabilities through a range of activities.
This course helps delegates to understand who their customers are, internal and external, and the benefits to their Company of good Customer Service. Delegates learn the core skills of Customer Service and how to manage customer complaints professionally.
This course helps delegates to define their current personal/career goals, and the SMART Goal Setting process. Delegates learn how to apply the SMART Goal Setting criteria to activities in the workplace.
One to One and/or Group Training Skills
This course helps delegates to understand how people learn, and how this information can be used when planning and carrying out training sessions. Delegates learn how to define the key stages in structuring a training session, how key skills and effective visual aids can impact on the success of a training session and how to maintain interest in training sessions. At the end of the course delegates will demonstrate a formal training session using appropriate skills.
Personal Development Planning
This course helps delegates to reflect consciously on their own skills and behaviours, and on past successes and struggles. Delegates learn how to get feedback from customers or other team members in a straightforward manner, how to review their personal interests both in and out of work, and how to benchmark themselves against other people, competitors, books, job profiles etc. They are then able to consider changing skill requirements of current or future roles.
This course helps delegates to understand how to deliver an effective presentation, through preparation, adopting the most appropriate style and content for different groups, and making the best use of information, materials, and resources, and above all, themselves! At the end of the course delegates are able to propose action or give information confidently and persuasively to a group.
Time Management/Personal Organisation
This course helps delegates to understand their “time management type” and how to resolve issues generated by this. Delegates learn how to identify their own personal work practices so as to successfully organise themselves, how to prioritise tasks and allocate time, and how to use positive communication skills and assertive behaviours to drive the desired outcome. Delegates are challenged to determine the difference between efficiency and effectiveness, in particular in relation to business goals and objectives, and to explore delegation skills to ensure that tasks are completed to the required standard and to deadlines.