1. Validity

Offers are made on the condition that they are accepted within one month.  We reserve the right to change the fees quoted if the offer is not accepted within the time limit specified.

2. Work Undertaken

We undertake to implement the services, in full or in part, contained in our proposal/contract.  The proposal is an integral part of the contract between us.  The client is expected to assist and support us in order that we can fulfil our role. Such support and assistance shall be as detailed in our proposal.

3.  Payment

Payment is due no later than 14 days from the date of the invoice.  Where the contract duration is more than one month, invoices will be forwarded at the end of each month for work completed.

4. Cancellation

Cancellation Fees for Service Type

Notice Period

Training Courses

Personal Appointments

0 – 3 working days



4 – 10 working days



11- 21 working days




5. Confidentiality

We undertake to keep confidential and not to disclose to any third party any confidential information supplied by you under our agreement. This obligation of confidentiality does not apply to any information in the public domain or which the receiving party can show was either lawfully in their possession prior to its disclosure by the other party or acquired without the involvement, either directly or indirectly, of the disclosing party.

6.  Additional Instructions

You may, without invalidating current proposals/contracts, ask us to perform additional work.  If you want us to perform extra work, we ask that you to confirm your request in writing.  To protect both parties to the agreement, the fees of any further work will be agreed in writing between us before I carry out your instructions.

7.  Unforeseen Complications

It is possible that further work, which was not apparent when we prepared a proposal/contract for you, will be required.  If we discover additional work is needed, we will inform you immediately, offer our advice in the circumstances, and seek to agree with you about what action to take.  We reserve the right to charge for the cost of any additional work.  However, costs will be agreed with you under the clause for ‘Additional Instructions’.

8. Settlement of disputes

Any dispute or difference arising out of or in connection with any contracts shall be determined by the appointment of a single arbitrator to be agreed between the parties, or failing agreement within fourteen days, after either party has given to the other a written request to concur in the appointment of an arbitrator, by an arbitrator to be appointed by the President or a vice President of the Chartered Institute of Arbitrators.


Last updated: July 2012